FAQS

Please click on the following question in order to see the answer!

UNITED empowers users like you to support the field of Development through Football by inviting friends, raising awareness, generating financial support and much more. By using online games and social networking to support a good cause, our unique approach allows us to get more than just potential supporters involved. We are opening the door to all people who believe in social change or simply love football. UNITED is run by streetfootballworld, the social profit organisation that is leading the field of Development through Football. UNITED is still in the beta phase, which means that it offers basic features, but we have many more features planned for UNITED 2.0.

1.    Go to www.justunited.com
2.    Click on the “Register now!” box in the upper-right corner of the page.
3.    Fill out the registration form. Make sure that you use a valid email account when you sign up.
4.    Accept the terms of use and the privacy policy and then click on the register button.
5.    You will receive an activation email containing a link. Click on the link to activate your account.
6.    Once your account has been activated, you can change your profile and privacy settings.

After the registration process you should recieve an email containing a link that you have to follow in order to activate your account. Sometimes this email confirmation does not pass certain spam filters. So please:

• Check your spam folder for the email confirmation from "noreply@justunited.com
• If the email was not redirected to your spam folder, please send an email to support@justunited.com

1. Log on to www.justunited.com by entering your email and password into the boxes at the top of the page.
2. Click on “My Player”.
3. Then click on “My Settings” under your profile options.
4. If you check the box next to “Hide first and last name”, only your nickname will be shown.
5. If you check the box next to “Allow contact”, other users can contact you through your profile.
6. Enter the user name for your Twitter account so people can follow your tweets. Users can see your tweets by clicking on the “T” icon on your profile page.
7. You can allow other users to see your Facebook wall. Go to facebook.com and log in. Click on “Profile” or your name. The URL should end with something like ...id=123456789 or your username. Enter the ID number or your username on the UNITED settings page.
8. You can also change your password.
9. Make your desired changes and click on the “Save” button.

1.    Log on to www.justunited.com by entering your email and password into the boxes at the top of the page.
2.    Click on “My Player”.
3.    Then click on “My Info” under your profile options.
4.    Make your desired changes and click on the “Save” button.

Units are UNITED´s virtual currency. There are different ways for you to earn and spend Units on www.justunited.com.

1. When you register with UNITED, you will receive your first 100 Units.
2. For uploading your first profile picture, you will earn an additional 10 Units.
3. For every user that you invite and who then registers, you will earn 50 Units.
4. For every user you invite into your club and who then accepts, you will earn 5 Units.
5. When playing the “Predictor Game World Cup 2010” you can earn up to 15 Units per match, depending on how accurate your predictions are. Read the Game Rules to find out how Units are awarded.
6. If you choose to support UNITED financially you will be rewarded with 100 Units for every euro that you give.
7. When you become an official member of UNITED the Social F.C., you will be rewarded with a badge on your profile and 1000 Units. Every time your membership is extended, we will give you an additional 1000 Units as a thank you. The 5 euro membership fee is a recurring payment that will be automatically deducted from your credit card or debit account, thus extending your membership before it expires.

During the beta phase of UNITED you can spend Units by founding clubs. In the future, UNITED 2.0 will offer many more ways for you to spend Units.

1. Once you are registered on UNITED, click on the "Found a Club" button on your “My Player” page.
2. You will be asked to name the club and decide whether it is "Closed".                                                                                                                                                                                  If you check "Closed", users must request to join your club and you must accept them so they can enter.                                                                                                                                                                                            If you do not check this box, any user can join.
3. Save your changes.
4. On the next page, you will be asked to upload a photo.
5. Read the Club Rules to find out how clubs compete.

1. Find the club you want to join. A list of all clubs can be found under the heading “Clubs” in the “Community” section. You can join as many clubs as you want.
2. Click on the club you want to join. The club’s profile will open.
3. If the club is open, there will be a link that says "Become a member" in the header. Click on the link to join.
4. If the club is closed, there will be a link that says "Apply". Click on the link to apply. The club owner must accept your application before you can join.
5. To see your clubs, go to "My Player" then click on "My Clubs".

There are three ways to invite people to join your club.
- One -
a.    Go to "My Clubs" on your profile page.
b.    Click "Edit" next to the appropriate club.
c.    At the bottom of the screen, there is a field where you can invite new members.
d.    Enter an email address and click "Invite".
e.    You will receive 5 Units if the invitation is accepted.
- Two -
a.    In the “Ranking”, click on a Player. His or her profile will open.
b.    Click on “Invite into my club”.
c.    Select which club you would like to invite them to.
d.    You will receive 5 Units if the invitation is accepted.
- Three -
a.    Go to "My Clubs" on your profile page.
b.    Click on the club and it will open the club profile.
c.    Copy the URL and paste it into an email. Send it to your friends, colleagues or clients.
d.    When they open the link, they should click on the "Become a member" link in the header to join.
e.    You will not receive Units for inviting new members this way, but it is an easy way to quickly and conveniently reach multiple people in your address book.

1.    Log on to www.justunited.com by entering your email and password into the boxes at the top of the page. Then there are two ways to get to the Prediction page:

a.    Click on the “Play & Win!” box on the home page. Click on the “Play Now” box.
b.    Click on “My Player”. Then click on “My Predictions”.

2.    Enter your predictions into the empty boxes next to each match listed.
3.    Click on the arrow next to the boxes to save your entry.
4.    To change a prediction, click on the “X” to the right of your current prediction and enter a new one.
5.    You can enter and change your match predictions up to 10 minutes before the kick-off of that game.

1.    Log on to www.justunited.com by entering your email and password into the boxes at the top of the page. There are two ways to get to the Prediction page:

a.    Click on the “Play & Win!” box on the home page. Click on the “Play Now” box.
b.    Click on “My Player”. Then click on “My Predictions”.

2.    To change a prediction, click on the "X" to the right of your current prediction and then enter a new one.
3.    Click on the arrow next to the boxes to save your entry.
4.    You can change your match predictions up to 10 minutes before the kick-off of that game.

1.    Log on to www.justunited.com by entering your email and password into the boxes at the top of the page

2.    There are two ways to get to the Support page:

a.    Click on the “Support Now” box in the upper-right corner of every page.
b.    Click on the “Support!” box on the home page. Click on the “Support United!” box. Click on “Support Now!”

3.    Enter the amount of money you wish to give (in euros) into the box labeled "Amount". Choose a payment option. Click on "continue". (Please note that for now the "Debit" option is only available to users with a German bank account.)

4.    Enter your personal data and credit card information. If you chose debit, enter your German bank account and bank identification numbers. Click on "Support now!"

5.    UNITED will send you a proof of purchase after booking the respective amount of Units to your account. This proof of purchase cannot be used as a donation receipt.

• Please keep in mind that if you want to remain anonymous in the “Support Ranking” you must change your profile settings to hide your full name. To do so, go to “My Settings” and check the box “Hide first and last name”.

We’re building the world's largest football club in support of social change. If you like what we’re doing, you can help UNITED provide the field of Development through Football with sustained support by becoming a member.

The 5 euro membership fee is a recurring payment that will be automatically deducted from your credit card or debit account, thus extending your membership before it expires. When you become a member, you will be rewarded with a badge on your profile and 1000 Units. Every time your membership is extended, we will give you an additional 1000 Units as a thank you. To cancel your membership, please send an email with your cancellation request to support@justunited.com.

1.    Log on to www.justunited.com by entering your email and password into the boxes at the top of the page. There are two ways to get to the “Join” page.

a.    Click on “Join the Social F.C.” on the home page. Click on the box that says “Become a member of UNITED Social F.C.” on the right side of the page. Click on “Become a Member” at the bottom of the middle box.

b.    Click on “Support” on the left side of the page.Click on “Support UNITED”. Click on “Become a Member” at the bottom of the middle box.

2.    Choose one of the payment options offered. The amount is already fixed at 5 € for you. Click on "continue". (Please note that for now the "Debit" option is only available to users with a German bank account.)

3.    Enter your personal data as well as your credit card information. If you chose debit, enter your German bank account and bank identification numbers. Click on "Support now!"

4.    The annual fee to join our Social F.C. is only 5 €, and once you have completed the membership process, you will receive an official Social F.C. Member Badge on your profile.

5.    Please note that UNITED will send you a proof of purchase after booking the respective amount of Units to your account. This proof of purchase cannot be used as a donation receipt.

• Please keep in mind, that if you wish to remain anonymous in the “Support Ranking” you must change your profile settings to hide your full name. To do so, go to ”My Settings” and check the box “Hide first and last name”.

To terminate your membership, please send an email with your cancellation request to support@justunited.com

UNITED is being supported by a number of corporate partners. If you would like your company to become a partner of UNITED please contact us at partner@justunited.com.
To find out how to become a partner and what our partnerships entail, please visit the “Partner” section of the website.

All registered Players on UNITED will be automatically entered into our World Cup Luck of the Draw Lottery. After the final match of the 2010 FIFA World Cup South Africa™, we will draw and announce the names of two Players. One winner will receive an Adidas F50 football boot autographed by David Villa, and the second winner will receive a Sony PlayStation3 2010 FIFA World Cup Bundle.

If you have a concern or a suggestion of how we can improve UNITED, please feel free to contact us at report@justunited.com.

As UNITED is still in the beta phase, some minor technical problems or bugs may occur.
Please report such technical issues to report@justunited.com